Rates + Affordability

Rate structures and utility billing are essential for agencies to collect revenue to cover service costs. Water and wastewater rates are rising faster than inflation and other utility costs. While rates can be designed to encourage conservation, other factors also shape rate design. As rates rise to cover infrastructure upgrades, inflation, and new regulations, communities are seeking solutions to support residents who struggle with their water and wastewater bills. Water conservation and efficiency programs can help make water more affordable. Examples include retrofits, free direct install programs, leak alerts, and plumbing repair initiatives—valuable strategies that can help reduce bills, especially for those with inefficient fixtures and leaks.